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Classified Staff Job Description

Job Code: 070670
Title: Collections Specialist
Pay Grade: 23
Pay Range

Purpose of Classification:
Traces, locates and contacts individuals or organizations to collect overdue monies such as bad checks, student loans, promissory notes or any kind of account receivables and student debt.

Distinguishing Characteristics:
This is first in a series of two classifications. This class is distinguished from Collections Specialist, Senior in that incumbents do not perform the lead role or the specialized functions of that classification.

Example of Duties:
  • Researches and analyzes accounts prior to initiating debtor contact, examines historical data and evaluates past collection efforts.
  • Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.
  • Maintains files on all past due accounts, documenting details of methods utilized to secure payment.
  • Utilizes available resources and skip tracing techniques to ascertain locations of persons with past due accounts.
  • Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied.
  • Advises debtor with past due accounts of proper payment schedules and the principles of credit and credit standings.
  • Provides financial counseling to discuss and resolve the debt situation; restructures or revises payment terms within well-established limits and procedures; recommends hardship or other deferments when appropriate to supervisor.
  • Uses computer terminal to access data base for obtaining account status or entering data on assigned accounts; verifies accuracy before and after entry.
  • Applies payments received to proper accounts, keeping accurate accounting records of each transaction; reconciles records with computer reports; makes necessary adjustments or corrections.
  • Compiles information and prepares a variety of reports on collection activities for supervisor, such as faculty/staff delinquent accounts and account status/progress.
  • Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.

Knowledge, Skills, and Abilities:
  • Knowledge of rules and regulations pertaining to collection methods and techniques.
  • Knowledge of rules and regulations relating to consumer credit.
  • Knowledge of procedural and legal aspects of collecting.
  • Skill in evaluating information or situation and making judgments based on facts.
  • Ability to effectively communicate.

    Minimum Qualifications:
    • Three years of collection or related experience; OR,
    • Associate's degree in Business, Public Administration or related field AND one year of related clerical collection experience; OR,
    • Any equivalent combination of experience, training and/or education approved by Human Resources.


    Revised: 07/01/2007

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