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Improving Your Organization Using Guest Services Principles

When: 
Wednesday, May 9, 2018 - 9:00am to 12:00pm
Location: 
University Services Building, Room 214

What would it be like if your employees felt that when they came to work, they would be treated with the same care extended to a guest at an expensive hotel or restaurant? How would that attitude change the way customers or clients experience your organization? Utilizing ‘guest services principles’ can improve a variety of aspects of your organization, including the service provided by your employees and the way management relates to employees. Join the conversation. Learn more in this interactive 3 hour session.

Courses open approximately one month before the scheduled date. Those who sign up for professional development emails will be alerted.