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Sorry About That ... Making It Right When Things Go Wrong

When: 
Thursday, February 22, 2018 - 1:00pm to 2:00pm
Location: 
Old Main - Silver and Sage

THIS SESSION IS AT CAPACITY. 

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To err is human … to admit you’ve made an error can be painful. How do you apologize and take responsibility when you’ve made a mistake?

Fortunately, the art of an apology is simple, and mastering it can mean enhancing your – and your organization’s – reputations, as well as building a lifetime of solid, resilient relationships.

Discover when – and how – to apologize, and how to move forward and learn from your (inevitable, and very human) errors.