Contacts

Health Insurance Contacts

For 2021 medical plans, please visit Benefit Options.

**IMPORTANT** Remember to use your Alternate Employee ID number (not SSN) when contacting medical, dental, vision, and flexible spending account carriers. You can find this number in UAccess Employee under the University Benefits tile.

LINk to Website Customer Service Group Number
Blue Cross Blue Shield of AZ 866-287-1980 30855
MedImpact (Pharmacy) 888-648-6769 003585 (Rx BIN); 28914 (PCN)
United Healthcare 800-896-1067 (ADOA Plan)
800-357-0971 (UA Domestic Partner Plan)
705963 (ADOA Plan)
730610 (UA Domestic Partner Plan)
Optum Bank 866-610-4839 A04791UA

Dental Insurance Contacts

**IMPORTANT** Remember to use your Alternate Employee ID number (not SSN) when contacting medical, dental, vision, and flexible spending account carriers. You can find this number in UAccess Employee under the University Benefits tile.

Link to Website Customer Service Policy Number
Delta Dental Plan of Arizona 800-352-6132
azst@deltadentalaz.com (ADOA Plan only)
77777-0000 (ADOA Plan)
4602 (UA Domestic Partner Plan)
Cigna Dental HMO 800-968-7366 2500541
Total Dental Administrators
 
866-921-7687 or 602-381-4280 680110 (UA Domestic Partner Plan)

Vision Insurance Contacts

**IMPORTANT** Remember to use your Alternate Employee ID number (not SSN) when contacting medical, dental, vision, and flexible spending account carriers. You can find this number in UAccess Employee under the University Benefits tile.

Link to Website Customer Service Policy Number        
Avesis, Inc. 888-759-9772 Policy Number: 11001-2178 (ADOA Plan)
Plan Number: 938
Policy Number: 1101-2182 (UA Domestic Partner Plan)

Supplemental Life Insurance Contacts

**IMPORTANT** Remember to use your Alternate Employee ID number (not SSN) when contacting medical, dental, vision, and flexible spending account carriers. You can find this number in UAccess Employee under the University Benefits tile.

Link to Website Customer Service Policy Number      
Securian 833-745-5517 34681
The Hartford (former ADOA plan) 866-712-3443 395211
Reliastar Life Insurance Company 800-955-7736  
The Hartford (formerly Aetna, UA Plan) 800-523-5065 GL-805477

Short-Term Disability Insurance Contacts

**IMPORTANT** Remember to use your Alternate Employee ID number (not SSN) when contacting medical, dental, vision, and flexible spending account carriers. You can find this number in UAccess Employee under the University Benefits tile.

Link to Website Customer Service Policy Number
MetLife 866-264-5144 94639
Unum 800-858-6843 498035-001

Long-Term Disability Insurance Contacts

**IMPORTANT** Remember to use your Alternate Employee ID number (not SSN) when contacting medical, dental, vision, and flexible spending account carriers. You can find this number in UAccess Employee under the University Benefits tile.

Link to Website Customer Service Policy Number
MetLife 
(for PSPRS & ORP members, effective 1/1/20)
866-264-5144 94639
Broadspire Services, Inc.
(for ASRS members)
877-232-0596  

State Retirement Plan Contacts

Link to Website Customer Service
Arizona State Retirement System Tucson: 520-239-3100
Phoenix: 602-240-2000
Areas outside Tucson & Phoenix: 800-621-3778

Optional Retirement Plan and Voluntary 403(b) Plan Contacts

Link to Website Customer Service Schedule a Consultation
Fidelity Investments 800-343-0860 Nick Maly: nicholas.maly@fmr.com or 480-933-5315
CJ Olsen: cj.olsen@fmr.com or 208-400-0583  
Schedule a Consultation with Fidelity
TIAA 800-732-8353 or 800-842-2252

Donn Fitch: dfitch@tiaa.org or call customer service: 800-842-2252
Julie Flores: julie.flores@tiaa.org or 505-600-4326

Schedule a Consultation with TIAA

Other Benefits Contacts

Link to Website Customer Service
Nationwide Investment Services, Deferred Compensation Plan for State of Arizona Employees

Retirement Specialist Team: 888-401-5272
Schedule a Phone Consultation
Klark Krauter: 800-796-9753 or 520-262-0348, krautek@nationwide.com

ASI (Flexible Spending Account) 800-659-3035
Liberty Mutual 800-531-8201
Travelers 888-695-4640
Prudential 800-732-0416

UA Benefits Contacts

Unit Customer Service
Human Resources Solutions 520-621-3660
Fax: 520-621-9098
hrsolutions@email.arizona.edu
Human Resources, UAHS Tucson

520-626-5593
Fax: 520-626-8081
HR-UAHS@email.arizona.edu

Human Resources, UAHS Phoenix 602-827-2600
Fax: 602-827-2065
COMPHX-HRservices@email.arizona.edu

Related Links and Contacts

Link to Website Customer Service
Arizona Department of Administration 800-304-3687
benefitsissues@azdoa.gov
Arizona Board of Regents 602-229-2500
Arizona Legislative Information System  
Arizona Department of Insurance 800-325-2548